Privacy Policy for BrambleBay Washworks
BrambleBay Washworks is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our services, including our physical location and any online interfaces we may provide.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on our site and through our services includes:
- Personal Data: Personally identifiable information, such as your name, mailing address, email address, phone number, and vehicle details that you voluntarily give to us when you inquire about our services, make a purchase, or interact with our staff.
- Payment Data: Information necessary to process payments for our services, such as credit card numbers and security codes. This information is typically processed by secure third-party payment processors, and we do not store full payment card details on our servers.
- Service Data: Details related to the services you have received, such as type of wash, detailing packages, or specific requests.
- Marketing Preferences: Information about your preferences for receiving marketing communications from us.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Process transactions and deliver the services you have requested.
- Provide you with customer support.
- Administer your account and inform you about your service history.
- Send you email or text messages regarding your appointment or service status.
- Enable user-to-user communications (if applicable).
- Request feedback and contact you about your use of our services.
- Perform other business activities as needed.
- Analyze usage and trends to improve our services and site.
- Communicate with you about new services, special offers, and promotions.
- Comply with legal obligations.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Privacy Rights
In accordance with applicable data protection laws, including the GDPR, you have the following rights regarding your personal data:
- The right to be informed: About how your personal data is being used.
- The right of access: To your personal data.
- The right to rectification: To correct inaccurate personal data.
- The right to erasure: To have your data deleted from our records in certain circumstances.
- The right to restrict processing: To limit how your data is used.
- The right to data portability: To receive your data in a structured, commonly used, and machine-readable format.
- The right to object: To certain types of processing, such as direct marketing.
- Rights in relation to automated decision making and profiling.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
6. Third-Party Websites
Our site and services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from our services.
7. Updates to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
BrambleBay Washworks
4502 Marshfield Road, Unit 3A
Bristol, South West England, BS4 5NR
United Kingdom