Terms and Conditions for BrambleBay Washworks
Welcome to BrambleBay Washworks. These Terms and Conditions govern your use of our services, including full-service car wash, eco-friendly detailing, interior vacuuming and shampooing, paint protection application, and fleet cleaning services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Service Overview
BrambleBay Washworks provides professional automotive cleaning and detailing services. Our services are performed with care and professionalism, aiming to deliver high-quality results. While we strive for excellence, certain conditions may affect the outcome of our services, such as the pre-existing condition of the vehicle or environmental factors.
2. Booking and Appointments
- Appointments for certain services (e.g., detailing, fleet cleaning) may be required and can be made via phone or in person.
- Walk-in services are often available for standard car washes, but availability is subject to demand.
- Customers are advised to arrive on time for scheduled appointments. Late arrivals may result in service delays or rescheduling.
- Cancellations or rescheduling should be communicated to us at least 24 hours in advance, especially for extensive detailing or fleet services.
3. Vehicle Condition and Pre-Service Inspection
- BrambleBay Washworks is not responsible for pre-existing damage to vehicles, including but not limited to scratches, dents, chips, oxidation, or paint defects.
- Customers are encouraged to remove personal belongings from their vehicles before services, especially for interior cleaning. While we take utmost care, we are not liable for any loss or damage to items left inside the vehicle.
- Hidden compartments, glove boxes, and trunks will generally not be accessed unless specifically requested by the customer.
- We reserve the right to refuse service to vehicles that are excessively dirty or present a health or safety hazard to our staff.
4. Payment and Pricing
- Prices for our services are displayed at our premises or provided upon inquiry.
- Payment is due upon completion of services. We accept various payment methods, which will be specified at our location.
- All prices are subject to change without prior notice, although confirmed bookings will honor the price quoted at the time of booking.
5. Limited Liability
- BrambleBay Washworks exercises reasonable care in performing all services. However, we are not liable for incidental or consequential damages that may arise from the use of our services.
- Our liability for damage to your vehicle during service is limited to the cost of repair or replacement of the damaged parts, provided the damage is a direct result of our negligence and not due to pre-existing conditions or unknown defects.
- Any claims for damage must be reported to a BrambleBay Washworks staff member immediately upon collection of the vehicle, before leaving our premises. Failure to do so may invalidate the claim.
6. Customer Conduct
Customers are expected to conduct themselves in a respectful manner towards our staff and other customers. Any abusive, aggressive, or inappropriate behaviour will not be tolerated and may result in refusal of service.
7. Environmental Responsibility
BrambleBay Washworks is committed to eco-friendly practices, including the use of environmentally friendly products and responsible water usage. We encourage our customers to support our efforts by adhering to any environmental guidelines we may implement.
8. Changes to Terms and Conditions
BrambleBay Washworks reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted prominently at our service location or on our online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us:
BrambleBay Washworks
4502 Marshfield Road, Unit 3A
Bristol, South West England, BS4 5NR
United Kingdom